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Informal Learning 

By  Lysette Offley

photo of Paul Matthews - informal learningYears ago, at a networking event, run by Refer On and John Welburn, I connected with Dexter Moscow, who helped make QVC the enormous success it is today. We’ve kept in touch over the years and back in the spring he introduced me to Paul Matthews, a thought-leader in the realm of informal and self-directed learning.

Paul, like Dexter, has been enormously helpful and encouraging, as I take Genius Material to a whole new level.

If you’re running a business or responsible for the productivity and welfare of staff, you could do worse than getting to know his work. He’s the go-to expert of workplace learning, especially the informal sort. You know, the sort of learning we all do every day.

Informal learning - photo of sad manWhy is it important? Well, because despite millions spent on training, surveys show that the majority of workers are disengaged, feel disconnected from their co-workers, managers and company values, and are delivering far less than they are capable of.

And why is that important?

Well, it’s not! Not if your’e not bothered that your staff are under-productive, demotivated and demoralised, and looking for jobs elsewhere!

But if you want to get the best out of everyone, have a happy and co-operative, problem-solving, rather than problem-causing staff, then there are some lessons to be learned and some strategies to be implemented.

If that sounds like your bag, then Paul’s yer man!

Lysette Offley


With 40 years of experience, Lysette Offley is a Memory and Mindset Coach to women and men at the top of their game in the Financial Services Industry who recognise the value of continual personal and professional development and support to achieve a healthy work-life balance, along with satisfaction and fulfilment.

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